Account Manager II - Tempe, AZ

  • Job Reference: 269660836-2
  • Date Posted: 24 April 2021
  • Recruiter: JPMorgan Chase Bank, N.A.
  • Location: Tempe, Arizona
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent

Job Description

Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services. Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts. Card Services assists customers with activation, issuance, replacement and support of credit card products. We are looking for individuals with a passion for managing a team and the following skills: Leadership Skills Develop and lead team of front line managers Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support inclusion and diversity Customer Focus Resolve complex and escalated employee and customer problems and inquires Operate with urgency and meet deadlines Focus on the customer, the organization's business goals and systems Communication Skills Strong verbal and written communication skills Ability to influence internal and external business partners Relationship management Knowledge of professional discipline and applies knowledge to influence decisions Problem Solving Skills Ability to delegate tasks Conflict resolution skills Prioritize diverse workloads Recommends and implements enhancements to improve effectiveness and efficiency of services and systems Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets Analytical Skills Participates in development of goals and execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Execution of control initiatives Required to abide by all applicable regulatory and department practices and procedures Computer Skills Strong knowledge interpreting and analyzing data Expert experience using Windows Operating Systems and Microsoft Office tools Work schedules vary and could include a schedule that includes working on weekends Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans