Apply for this job now

Call Handler - (Motor Claims)

Liverpool, Merseyside
Job Type
28 Dec 2022
Claims Handlers (Motor- First Response Unit)
Liverpool (L1)
Full-time, permanent Monday to Friday 9am - 5.30pm
Starting salary of 21,000pa + Fantastic benefits

KHR has partnered with a leading specialist insurance provider based in central Liverpool that at present has multiple opportunities available to join their reputable claims department.

As a First Response Unit(FRU) Handler you will be part of an essential team that works at pace to answer and process claims from customers. This is the ideal role for someone capable of working in a busy department, handling volume calls whilst always delivering the best possible customer service.

Previous claims handling experience would be an advantage but is not essential to apply. Ideally, you will have worked in a contact centre or customer services environment and be confident on the telephone.

Roles and Responsibilities of the FRU Handler

- To provide a professional and proactive response in assessing claims
- Ensuring empathy and understanding to clients who have been involved in road traffic incidents
- Work closely with external companies and internal departments in a timely and professional manner
- Resolve any issues that may escalate into complaints
- Act as the first point of contact for customers reporting a claim
- Referring calls to relevant departments depending on incident details

Candidate Profile

- Strong customer service skills
- Motor claim handling experience - preferred not essential
- Call centre/ call handling background
- Motivated self-starter
- Persuasive, strong, and confident communicator
- PC literate with excellent administration and processing skills
- Ability to work as a team

Salary will increase by a further 500 after the successful completion of probation and after a further 12
months the salary will rise by a further 1000.

You will also be entitled to a number of fantastic benefits including holiday, pension, discretionary bonus, full training, Perkbox discounts, and many more.

To be considered please apply!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market

Apply for this job now


  • Job Reference: 847997610-2
  • Date Posted: 28 December 2022
  • Recruiter: KHR Recruitment Specialists
    KHR Recruitment Specialists
  • Location: Liverpool, Merseyside
  • Salary: £21,000
  • Bonus/Benefits: pension, holiday, bonus and more
  • Sector: Accounting
  • Job Type: Permanent