Collections Assistant/Member Service Representative
- Job Reference: 269660261-2
- Date Posted: 24 April 2021
- Recruiter: Palmetto Citizens Federal Credit Union
- Location: Columbia, South Carolina
- Salary: $30,000
- Sector: Call Centre / Customer Service
- Job Type: Permanent
The Collections Assistant has the responsibility of assisting the collections department with administrative duties, including: correspondence, assistance with Bankruptcy accounts, assistance with Summons and Complaints and the Magistrates Court, and preparing specified Collections department reports. The Collections Assistant must provide quality service with diplomacy and accuracy while projecting a positive people helping people credit union image.
Responsible for coding, documenting, and monitoring Bankruptcy accounts. Sending correspondence to members, attorneys, to the Bankruptcy Court and to Trustees, as well as other Bankruptcy account assistance as necessary.Preparing specified reports.Attending Bankruptcy or Magistrates Court, when necessary.Filing Summons and Complaints through the Magistrates Court.Prepares accurate loan officers delinquency and charge off reports, Bankruptcy Log, Recovery Totals, and Referral Totals for Credit Specialists. Assists with special reports and other programs, as requested.Responsible for serving as a Peak-time Member Service Representative (MSR) in the credit union on Mondays and Fridays (or Tuesdays and Thursdays for weeks with a holiday). As a Peak-time MSR, accurately handles members transactions in person, by telephone or through the mail in assigned Service Center.As necessary, aids in the Collection of delinquent loans (by phone, mail, and in person), providing financial counseling, and both loan referrals and Accel financial counseling referrals as appropriate.Is knowledgeable of the Fair Debt Collection Practices Act, CFPB Regulations and PCFCU Collection policy and procedures.Researches assigned members account(s) and make recommendations for solutions when there is a problem.Assists with maintaining and disposal of repossessed vehicles, including transporting repossessed vehicles.Responsible for proper documentation of members file or computer record, when appropriate.Provides exceptional service to our membership through process of transactions. Promotion of credit union products and services, and being solution sensitive to our members needs.Performs all other duties as assigned.
This position is for staff supervision, development and evaluation of the Collections Assistant as a representative of both the Collections Department and as a Peak-time MSR of the credit union. He or she should have the ability to collect payments from delinquent accounts by phone or in person and be able to multi-task efficiently. Must also have the ability to work with people, work with cash, and be comfortable promoting the credit unions products and services.Palmetto Citizens is an Affirmative Action and Equal Opportunity Employer. Minority/Female/Disabled/Veteran