Customer Service Advisors X 3 - Fixed Term Contract (15 weeks)

  • Job Reference: 00000795-1
  • Date Posted: 9 October 2020
  • Recruiter: Anne Jagger Recruitment
  • Location: Witney
  • Salary: £18,000
  • Job Type: Contract

Job Description

Anne Jagger Recruitment in Witney are working with an online retailer based in West Oxfordshire. We are seeking 3 X Customer Service Advisors to start ASAP for a period of 15 weeks on a fixed term contract basis and assist with an extremely busy period leading up to Christmas and into the New Year.

The main responsibilities will be to provide a first class customer experience via phone, email and social media; managing customer orders, concerns and complaints in line with company service level agreements.

Key Requirements:

  • Answering customer service calls and emails and responding politely, quickly and
  • efficiently
  • Sharing of product knowledge in order to upsell products
  • Be proactive and supporting to fellow Customer Service colleagues.
  • Brand Ambassador for the company.
  • Taking orders over the phone on behalf of customers
  • Making realistic customer commitments and follow through each transaction to full
  • completion - keeping the customer and other internal departments informed at all times

This role has become available due to the seasonal workload increase within the business and will ideally suit candidates with solid customer service experience. Previous experience within the retail sector would be an advantage although this is not essential.

The role will pay £18,000 per annum pro rata. This position is a full time opportunity working Monday to Friday 9am until 5.30pm with an hour lunch break.  Some evenings and weekends may also be required.  You will also be required to work over the entire Christmas and New Year period (excluding bank holidays).  

For more details about this position and the full range of our temporary and permanent roles in Witney and many other Oxfordshire locations, please contact out Witney recruitment office and do also visit our website www.annejagger.com as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.