Customer Service Team Manager

  • Job Reference: 705437239-2
  • Date Posted: 6 September 2022
  • Recruiter: Reed
  • Location: South East
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Previous experience managing a Customer Service team/function?

Have you worked with Windows Operating Systems?

I am delighted to be supporting a returning client of mine with the recruitment of a CUSTOMER SERVICE TEAM MANAGER.

Whilst managing the Customer Services department team members and ensuring customers queries are resolved within the required SLA. The Team Manager will be responsible for driving performance and quality throughout the team, managing up to 15 team members. 1-2-1's, team meetings etc. You will also assist with the recruitment, induction and training of new members, provide coaching/support and more!

Ideal candidate?

  • Previous managerial experience within a customer service team
  • Strong analytical skills
  • Tech savvy
  • Highly organised, strong planning skills and proficient with MS Office applications

What's in it for you?

  • Salary competitive + 5% bonus
  • 25 days holiday
  • Free parking
  • Hybrid working
  • Pension
  • Private healthcare and more!