Customer Solutions Specialist

As a Customer Solutions Specialist, you'll play a crucial role in delivering outstanding customer service by helping our clients find the right solutions both in-store and via kiosk. Our aim is to cater to our customers' needs in a collaborative and engaging environment, contributing to our dynamic retail culture.

This position is ideal for individuals excited about providing exceptional service and looking to grow within a supportive team. We are hiring immediately and provide comprehensive training!

Here are some of the fantastic perks we offer:

• Flexible part-time hours
• Generous paid time off
• Weekly pay
• Career growth opportunities
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• 401(k) plan with company match
• Dental and vision insurance

As a Customer Solutions Specialist, you will:

1. Create a positive and inviting atmosphere for customers while assessing their technology needs.
2. Stay up-to-date on the latest technology products and services to offer comprehensive solutions.
3. Act promptly to address customer requests and concerns in a friendly manner.
4. Help the Tech department achieve key performance metrics, including maintaining profitable sales.
5. Flexibly adapt to various roles and responsibilities, such as cashiering, merchandising, and assisting with returns.

Essential Skills and Experience:

• Able to work a flexible schedule based on store demands
• Strong customer service background
• Proven ability to engage with customers and address their needs
• Collaborative and capable of working in a fast-paced environment
• Ability to handle conflict in a calm and cooperative manner
• Integrity in managing customer and business information
• Physical ability to lift/move materials weighing 10 - 50 pounds, climb ladders, and be on your feet continuously

Preferred (but not required):

• Experience in selling products or services

Note: Staples does not sponsor applicants for work visas for this position.

Join us as we embrace a new era of retail and transform the experience for our customers! We believe our people are key to our success, and there's never been a better time to be part of our team.