Digital Fraud Customer Contact Rep II

  • Job Reference: 269661762-2
  • Date Posted: 24 April 2021
  • Recruiter: MUFG
  • Location: Tempe, Arizona
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent

Job Description

Are you passionate about creating an exceptional client experience?

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

We're looking for a Fraud Analyst to determine what action should be taken on fraud cases based on predefined procedures. This includes closing accounts, resolving client questions from branch personnel or external customers and escalating to management. You will evaluate cases for patterns and trends, failures in policies, procedures and internal controls, and recommend changes for risk mitigation.

Responsibilities:

50%

  • Responsible for reviewing, processing, and reconciling identified risk transactions, determining the degree of operational risk .
  • Contact the office of account and make recommendations within bank guidelines for exposure of potential loss situations.
  • Limit potential loss exposure by placing holds to limit funds availability.
  • Responsible for the detection of anomalies in customer online banking sessions and the detection of potential payment fraud during real-time review of alert activit y.

40%

  • Lead efforts for prevention and recovery, account closure, reporting to ChexSystems, and referring to the appropriate collection agency for recovery.
  • Prepare and submit timely Suspicious Activity Reports (SAR's) to meet OCC guidelines, maintaining all research and analysis.
  • Recommend appropriate actions to exit high-risk clients.
  • Prepare accounts for charge-off and allocate loss according to policy.

5%

  • Respond to inquiries and act as the business liaison for branch personnel, clients, and non-clients.
  • Interpret case management system in order to assist management with questions and resolve cases.
  • Work closely with internal partners in analyzing and understanding current fraud/loss trends.

5%

  • Identify other compliance or operational weaknesses (i.e. new account documentation, failure to follow Bank policy etc.)
  • Maintain working knowledge of related fraud applications and products.

Qualifications:

The right candidate will have:

  • 3 + years experience in fraud detection preferred
  • Advanced training and understanding of prevention techniques (eg: hold decisions, new account screening)
  • Excellent communication skills with attention to detail
  • Strong analytical, problem solving, and decision-making skills
  • Proficient in Microsoft Word, Excel, and Visio
  • Bachelor's degree preferred

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.