Head of Operations

  • Job Reference: 269659454-2
  • Date Posted: 24 April 2021
  • Recruiter: withco
  • Location: New York
  • Salary: On Application
  • Sector: Real Estate & Property
  • Job Type: Permanent

Job Description

Why be with company?We all know what a great neighborhood feels like. The sad reality is that every day, our neighborhoods are losing their character, authenticity, and sense of community. From Main Streets to Manhattan, our beloved local businesses are being pushed out at unprecedented rates, replaced with corporate brands or empty storefronts. America is losing its small business backbone-its diversity, energy, and competitive edge. withco has set off on a journey to reimagine how our neighborhoods function. We're putting small businesses and their communities at the center through the power of real estate ownership and technology. Join our mission to further the American Dream and help us build not only thriving economies, but also thriving societies.We're lucky to be supported by the world's best investors including Founders Fund, Initialized Capital, NFX, BoxGroup, Ken Chenault (AmEx), Max Levchin (Affirm), Eric Wu (OpenDoor), Julin Castro (HUD Secretary), and more. Our team includes past leaders from companies like Apollo Global Management, Bluestone Lane, Everlane, McKinsey, Medium, Soros Fund Management, SoulCycle, VTS, WeWork, and more.What you'll doAs Head of Operations, you'll set and manage company-wide OKRs and partner with partnerships, real estate, product, and technology to rigorously experiment and execute on the best strategies that make our process and team the most efficient at every phase of growth. You'll also directly manage the pice de rsistance of withco - our deal funnel - and all of our sales / ops team members who "work hard, work smart" to make sourcing and closing thousands of small business real estate deals possible. You'll run internal operations to not only "keep the lights on", but also to define how we communicate, meet, and hold ourselves accountable as a growth-focused organization. You'll have access to withco's investors, advisors, and other key stakeholders and help lead the highest level strategy meetings to chart the company's immediate and long-term course. Your efforts will directly and increasingly bring to life our promise of making property ownership a reality for small business owners across America. ResponsibilitiesSet and manage company-wide OKRs and directly build and manage a team of sales, RE ops, and business operators to support and scale the deal processOwn the quality and quantity of the deal funnel by managing the overall strategy, process, conversion metrics, and team performance from sourcing to closing for our next 100 deals Partner with our Head of Engineering to construct scalable underwriting frameworks for various SMB and CRE deal combinationsRun internal operations including defining and overseeing operational best practices - OKR processes, meeting culture, 1:1s, team events, stakeholder comms, etc. - and "keeping the lights on" - vendor management, legal, finance, etc. Serve on the Management team and participate in the company's highest level strategy, operations, management, and Board meetingsRequirements6+ years excelling in high-octane roles at startups, consulting, government, finance, etc. - you are commonly referred to as "one of the best people I've ever worked with and for" Demonstrable track-record and references directly hiring and managing a minimum of 3 cross-functional team members to company-wide OKRs Strong cognitive reasoning and analysis skills with an ability to translate complex ideas and numbers into common sense insights; mastery of effectively communicating those insights through the right mediums - presentations, memos, spreadsheets, white boards, etc. Relentless, self-motivated organization that positively raises the bar for how (remote) work gets done matched by a deep intellectual curiosity and point-of-view on how cultivating culture creates high-performing teams Predisposition to communicate with clarity, conviction, and common sense "Perks"We think competitive salary & equity and generous perks are table-stakes for building a great company with great people. While we offer zero-stress medical, dental, & vision coverage, retirement benefits, a flexible vacation policy, and more, we're way more excited to tell you about a few "perks" unique to withco. For starters, we think that working at a startup shouldn't mean sacrificing professional growth. We'll pair you with your own world-class mentor outside of withco to help you grow in your role and learn from the best. We want to relentlessly stack all of the cards in your favor for you to be successful in the long run. We also want you to live and see our mission in action. We pay frequent visits to our small business partners and hear how they've built their businesses. We do weekly team meals at our partners' restaurants. Our "continued learning program" is filled with opportunities to learn how to make jerk chicken or handmade pastas, or pull the perfect espresso shot, or mix the ideal Negroni from partners who have dedicated themselves to their crafts over generations. We want you to not just understand what our partners need, but truly participate in making their businesses successful.Are you with company?There isn't a pursuit that embodies the American Dream more than running a small business. It embodies pulling yourself up by your bootstraps, and following through on your word, and being good to your neighbors. It takes novel thinking, action-oriented integrity, deep empathy, and the most dedicated form of entrepreneurship imaginable. And it means spending each day working on something you're proud to put your name on - sometimes literally. These are values we honor at withco and we're looking to build out a uniquely diverse, energetic, inclusive, and service-oriented team - one that understands, cares about, and represents the different communities we aim to serve. We especially encourage women, people of color, LGBTQ, and others who are underrepresented in the technology and real estate industries to apply. You'll be a mission-critical team member. Are you with company?