Manager, EU DSP Planning

  • Job Reference: 705437516-2
  • Date Posted: 6 September 2022
  • Recruiter: Amazon
  • Location: London
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey till your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.The EU Delivery Service Partner (DSP) team is responsible for managing and growing the network of professional contract organizations that power Amazon's in-house last mile delivery service. Our partners work out of delivery stations across EU and are assigned delivery routes and packages.The DSP Capacity Planning team is central to achieving the program objectives of DSP Last Mile Delivery. This team charts the strategy and plan to build DSP capacity across the delivery network.As Manager, DSP Capacity Planning, you will be responsible for building the long-term capacity strategy and plan for the DSP Program. This leader will determine the number of DSPs needed in the delivery stations based on the network plan, and chart the path to fill capacity working across planning, partner acquisition and onboarding teams.Because of the impact, this is a highly visible role with senior leaders and decision makers in Amazon operations. The incumbent will regularly lead business and planning reviews with senior operations leaders, and manage relationships and drive alignment across a variety of stakeholders - including planning, finance, fleet, expansion and the local country teams. It is also a highly innovative space requiring the incumbent to use a quantitative and analytical approach, balanced by business judgment to determine the capacity strategy, while constantly iterating on the process to drive improvements.Successful candidates will think like business owners and drive results by building solutions on behalf of our customers. They love innovation and enjoy interacting with different stakeholders. They will be resourceful, customer-focused, team oriented, have an ability to work independently under time constraints, and will have an ability to change focus at a moment's notice, while still meeting deadlines. They will have experience in cross-functional stakeholder management, connecting the right groups, and organizing multi-faceted answers to difficult questions. The candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.Key job responsibilities are:-Build delivery station level DSP capacity plans, and act as the single source of truth for reporting on DSP demand.-Build a scalable and logical process utilizing historical data and DSP performance standards; building planning tools to ingest inputs from various stakeholders.-Lead reviews with operations leaders on capacity planning.-Partner with stakeholders to align on changes, and be the single source of truth for DSP demand.-Monitor and report on the progress in capacity build and utilization.-Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.-Co-ordinate and direct execution of DSP capacity plans with partner acquisition teams based on the capacity plans.-Build a strong partnership with upstream planning functions to measure, control and respond to planning variation.-Maintain a strong focus on the DSP experience in building realistic, yet attainable capacity plans.If you need us to make any adjustments throughout the recruitment process due to a disability (including, but not limited to neurodiverse or mental health conditions), or any other health issue please let us know by contacting us.A day in the lifeAbout the hiring groupJob responsibilities


  • Bachelor's degree or equivalent experience Prior experience in program management, vendor management, and/or supplier management within a cross-functional organization
  • Logistics, operations and/ or Product management experience
  • Proven record of handling multiple projects and working towards tight deadlines
  • Practical project management and administration experience: organization, supervising details, keeping multiple tasks/projects on track, and coordinating change
  • Proficiency in Excel, skills in data transformation, analysis, and optimization


  • MBA + relevant experience
  • Exceptional written and verbal communication and diplomatic skills.
  • Ability to deal with fast moving, ambiguous topics, and distilling complex problems into simple solutions
  • Analytical Skills: R, Matlab
  • Background in Operations/ tech implementation
  • Start-up or other experience
  • Exhibits excellent judgment
  • Proficiency in SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.