Join a leading brand in children's apparel as a Retail Customer Service Representative! Carter's, Inc. is the largest branded marketer of apparel exclusively for babies and young children in North America. Our recognized brands, including Carter's and OshKosh B'gosh, are sold nationwide and internationally through various retail channels.
In this role, you will be the welcoming face of our brand, helping families find the perfect items for their growing kids. You will support new parents and grandparents with essential products for significant milestones in their parenting journeys. Our inclusive environment promotes team collaboration, and we value individual skills and talents.
Why You’ll Love Working at Carter’s:
- Schedules that fit your life! Our hours allow you to balance work with personal commitments.
- Enjoy substantial benefits that enhance your life, including part-time health benefits, mental health support, a 30% discount on merchandise, referral bonuses, and more!
- Take advantage of our Advance You Program for tuition-free education including GED or bachelor’s degree assistance, and language learning opportunities.
- Growth opportunities abound! We provide ongoing training and professional development to help shape your career, whether you're with us seasonally or looking for a long-term position.
Key Responsibilities:
- Warmly welcome customers and assist them with product features and styles.
- Proactively resolve customer inquiries and support a busy retail environment.
- Ensure customer needs are met by assisting with omnichannel services for a positive shopping experience.
- Efficiently manage point of sale transactions, floor replenishment, and shipments.
- Communicate promotional events and loyalty programs to enhance customer experience.
- Maintain a safe, clean store environment while minimizing store losses through exceptional service.
Ideal Candidate Qualities:
- A positive, solutions-oriented attitude.
- Strong customer service and engagement skills.
- Effective verbal and written communication abilities.
- Capability to multitask and manage various responsibilities effectively.
Requirements:
- Ability to lift up to 40 pounds and perform bending, stooping, reaching, pushing, and pulling tasks.
- Willingness to stand or walk for extended periods and climb ladders as needed.
- Availability for days, nights, weekends, and holidays as scheduled.
Carter's is committed to diversity and is proud to be an equal opportunity employer. We encourage all qualified applicants to apply regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any status protected by local law. Compensation for this position ranges from $15.00 to $17.00 per hour based on experience.
This job description is not exhaustive; additional duties may be assigned as required by management.